RHV Hostel & Room Policies

At RHV Hostel & Room, our guests' comfort, safety, and satisfaction are our top priorities. To ensure that everyone enjoys their stay with us, we have established a set of policies and guidelines. These policies are designed to create a friendly and harmonious environment for all our guests, as well as to outline the expectations and responsibilities of both guests and our dedicated staff.

We kindly ask that you take a moment to familiarize yourself with these policies before your stay, as they are here to help make your experience at our hostel as enjoyable as possible. If you have any questions or require further clarification on any of the policies, please do not hesitate to reach out to our friendly staff, who will be more than happy to assist you.

Thank you for choosing RHV Hostel & Room. We look forward to providing you with a comfortable and memorable experience. Please explore the policies below to ensure a pleasant and hassle-free stay with us.

Updated: 24 Oct 2023

1. Check-In and Check-Out Policies:

Check-in time: 2:00 PM
Check-out time: 12:00 PM
Early check-in and late check-out options are available for an additional fee. Please inquire at the front desk.

2. Reservations and Booking:

Reservations can be made online through our website or by phone.
Cancellation Policy: Cancellations must be made at least 48 hours before the check-in time to avoid a cancellation fee.
deposit is required at the time of booking to secure your reservation.

3. Payment Policies:

We accept cash, and online payment platforms.
Full payment is due upon check-in, and a security deposit may be required.
- Deposit RM 20 for dormitory room (refundable deposit for card access)
- Deposit RM 50 for private room (refundable deposit for card access)

4. Age Restrictions:

Our hostel is for adults only (18 years and older).

5. Identification and Registration:

All guests are required to provide a valid government-issued ID at check-in.
Guest information will be collected for security and legal purposes.

6. Security and Access:

Keys or access cards will be issued to registered guests only.
Lockers are provided for securing personal belongings.

7. Quiet Hours and Respectful Conduct:

Quiet hours are from 10:00 PM to 7:00 AM.
Please be considerate of other guests and maintain a respectful atmosphere.

8. Smoking and Alcohol Policies:

Smoking is strictly prohibited inside the hostel.
We have a designated area for smoking.
Alcohol is allowed in moderation in the common areas, but we do not serve alcohol.

9. Visitors Policy:

Visitors are allowed in common areas but are not permitted in guest bedrooms after 10:00 PM.

10. Kitchen and Dining Area Policies:

Guests are welcome to use the communal kitchen but are responsible for cleaning up after themselves.
Dishes should be washed promptly.

11. Cleaning and Housekeeping:

Daily cleaning of common areas is conducted.
Guests are responsible for maintaining cleanliness in shared spaces.

12. Towels and Linen:

Bed linens and towels are provided. Additional linens can be requested at the front desk.

13. Lost and Found:

Lost items will be kept for 30 days. Please inquire at the front desk.

14. Pet Policy:

No pets are allowed in the hostel.

15. Wi-Fi and Internet Access:

Free Wi-Fi is available. The access code can be obtained from the front desk.

16. Environmental Policies:

We encourage guests to conserve energy and water by turning off lights and faucets when not in use.

17. Complaints and Conflict Resolution:

If you have any complaints or concerns, please report them to the front desk. We will work to resolve any issues promptly.

18. Legal Liabilities:

The hostel is not responsible for the loss of personal property or injuries sustained on the premises.

19. Emergency Procedures:

In the event of a fire, follow the posted evacuation plan.
In case of a medical emergency, contact the front desk for assistance.

20. Guest Feedback:

We value your feedback! Please consider leaving a review on our website or on popular travel platforms to help us improve our services.